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FAQ

FREQUENTLY ASKED QUESTIONS

What is your exchange policy?

We exchange items that are in their original packaging, unused and in a brand new condition. Exchange should be made within 48 hours of receiving the order. And an additional 25 AED will be added for the pickup of the item.

Do you offer Refund?

Refunds should be made on the same day of receiving the order. After examination of the return item and it’s eligibility (reason for returning the item, item is in perfect condition) we will issue a refund within a few days of receiving the item. An amount of 25 AED will be deducted from the refund amount for shipping. Sale items cannot be refunded.

How to care for the product?

All swimwear must be hand washed in cold water using very mild soap.

While all swimwear with accessories can be worn in pool or at the beach they are not intended for physical water activities or long periods of time in chlorine water.

Direct sunlight and uv as well as oils, sun creams, spas and salt water may cause discolouration to the fabric and accessories.

Due to the nature of the dye in some fabrics, bright colours may fade or bleed.

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